This Privacy Policy explains how Synerolivta collects, uses, and safeguards your data. We comply with relevant South African and international privacy regulations, including POPIA and, where applicable, GDPR.

Information We Collect

We collect business and personal information necessary to deliver services and communicate with you.

• Details you provide when submitting contact forms, including your name, email, and enquiry description.
• Company data, transaction details, and business communication exchanged during service onboarding or support.
• Technical information like browser type, IP address, usage logs, and analytic tracking cookies.
• Any documents or additional context shared for project assessment or reporting setup.

How We Use Data

Your information helps us manage services, respond to requests, and improve your experience.

• To process requests and reply to business enquiries submitted on our website.
• For ongoing support and service delivery, including updates and performance reporting.
• To maintain secure access and monitor site usage for system improvement.
• For compliance, record-keeping, and quality assurance purposes.

Legal Basis for Processing

We lawfully process your information in line with POPIA, GDPR, and sector regulations.

Personal data is processed for legitimate business interests, service fulfilment, and when you provide explicit consent. Further details are available upon request.

Information Sharing

We do not sell your data and only share it in limited, secure ways.

• With trusted service partners, solely for technical delivery, under confidentiality obligations, and no onward transfer.
• If required by regulators or authorities as part of legal compliance.
• If business operations are transferred (e.g., merger or acquisition), based on notice and security commitments.

Data Security

We use robust technical controls and organisational safeguards to protect the confidentiality, availability, and integrity of your data. Access is restricted to authorised personnel, with regular reviews to maintain our standards.

Your Rights

You can request access, correction, or deletion of your information at any time.

• Right to know or access what information we hold about you.
• Right to request correction if your data is inaccurate or out of date.
• Right to request erasure where legally applicable.
• Right to object to or restrict certain uses of your data.

Cookies & Tracking

We use cookies to maintain website functionality, analyse site traffic, and enhance the user experience. You can manage your preferences at any time.

See Cookie Policy See Cookie Policy

Contact Us

For any privacy concerns or requests regarding your data, please contact our privacy team below.

Privacy Policy Updates

We may occasionally update this policy. Changes take effect once posted on this website.